Refund policy
Last updated · Version 0.1 (draft)
We want you to buy with confidence. Where a free trial is available, please try the software first.
1. Eligibility
You can request a refund within [7] days of purchase for one-time and annual licenses. Subscriptions renew only when you renew them and remain active until the end of the paid period; past periods aren’t refunded.
Maintenance plans and additional computers are refundable within [7] days if not yet used.
2. How to request
Raise a support ticket from your account or email axiomticsoftwaresolutions@gmail.com with your order ID and the reason.
3. What happens next
Approved refunds go back to the original payment method through our payment provider, usually within 5–7 working days. A credit note is issued for GST purposes.
Licenses from a refunded order are revoked and stop working on all devices.
4. Exceptions
We may decline refunds where a license has been extensively used, after the refund window, or in cases of misuse.