Troubleshooting
Common problems
Quick fixes for the issues we see most often.
“Activation limit reached”
All device slots are in use. Deactivate a computer from your account, or add one.
“License expired”
Renew from your account. The software unlocks the next time it checks your license after payment is confirmed: restart it, or connect it to the internet if it has been offline.
“Can’t reach the license server”
Check the internet connection. Activated copies keep working offline for 7 days between checks.
Barcode scanner types nothing
Check Settings → Devices → Barcode input and make sure keyboard mode is on.
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